Friday morning, Bleu Hayes posted an email forward on Twitter about a customer's recent experience at Boathouse, a local seafood restaurant. The email thread begins with a complaint from customer Craig Johnson—who claims a restaurant employee was unhelpful and misinformed him about health code rules—and follows the exchanges between Mr. Johnson and Lawton Haygood, General Partner of Boathouse.
In the 48 hours since it was originally posted, the story has created an uproar in social networking circles, including heated reactions on Twitter and a "Boycott Boathouse" group on Facebook.
According to the original email, Johnson took his family to Boathouse for a Father's Day meal, stopping along the way to pick up food from McDonald's for his "particularly picky" three year old. Upon being seated at the restaurant, he was told that bringing in outside food was a violation of the health code. After being unable to reach a satisfactory resolution with a Boathouse employee, Johnson left the restaurant. Several days later, he sent an email to Boathouse, recounting his experience and pointing out, based on an email response from a State of Tennessee employee, that there is no health code rule against bringing outside food into a restaurant. Boathouse's Haygood responded:
"You really should check with your Pediatrician, concerning a 3 year old having that much control over her nutritional program." -Lawton Haygood, General Partner, Boathouse
Johnson replied that he was "in awe that someone who is the General Partner of a restaurant would be that smart assed to a customer," and the conversation continued as Haygood again responded with an implied criticism of Johnson's parenting:
"You go to McDonalds to get a happy meal, then to a restaurant, then back in a hot car and go to another restaurant, but the 3 year old is not in charge? You need to really think about that." -Lawton Haygood
After making the rounds via email, the story was first posted to Twitter on Friday morning. It began to pick up steam later that day when the link was retweeted by numerous Twitter users, each with hundreds of followers of their own. Their reactions were strong:
"wow #boathousefail - I'll never go to boathouse, canyon or sugar's again." -@mkelley
"@mkelley Sounds like Mr. Haygood has never had the privilege of trying to get a young child to eat quietly. #boathousefail" -@foureightfour
"This infuriates me! http://www.twitlonger.com/show/dd374ef71469b076f935692dacaf1877 #CHAeats #boathousefail" -@terrananderson
Online discussions also turned to the power of social networking to affect the public's perception of a business:
"Social media may not make your business, but it can break it. Bad experiences will be shared, i.e: http://bit.ly/15X4b4 #boathousefail" -@jacksonalexandr
"Twitter has become the instant Court of Public Opinion." -@josiahq
In Johnson's final response, he stated that he would "be sure to share this level of caring that you display with as much people as possible." Haygood responded to our inquiry by sending us a copy of an email apology he sent to Johnson. In the email, he explained his perspective and defended his staff before issuing an apology:
"I got upset that you continued your arguments four days later and made disparaging remarks about my managers, who I believed had made their best effort to provide menu recommendations for your child. They handle that sort of request several times each day. It appeared you would not settle for anything less than the McDonalds food you brought for your child. In my state of irritation with you and in moment of personal weakness, I made a very insulting comment which reflected on your parenting. I did not mean for it to come out that way but it did. I had no right to make any assumptions about how you perform your duties as a parent and for that unfortunate response, I sincerely apologize. ... "I have no defense for what I said to you, but would like to say, this is not my normal reaction to a customer complaint. I treasure my customers and work hard as I can to please them." -Lawton Haygood
Craig Johnson did not respond to a request for comment.
John Hawbaker
Allison on June 29, 2009
Children with form of autism are famous for only eating 2 or three items. For certain events, I would have to do the same for my child. The response of the Boathouse partner or manager is a presumptious one where she thinks she understands the circumstances. How rude!
Willy Stanton on June 29, 2009
The only fault here is the Boathouse citing a nonexistent health code. The boathouse should have left it at "We don't allow outside food in this restaurant, good day, SIR."
At least one establishment won't put up with dumb requests from customers (seriously, McD's at a resturant? My parents would be ashamed of me).
Thomasaka on June 29, 2009
First, we need more people like Mr. Haygood! I'm so sick of parents letting their kids control them. There is no reason a 3 year old should decide what they eat. What happened to parents actually doing their job?! Thankfully Mr. Haygood had the balls to say that. Unfortunately he caved to pressure and gave an apology that this bad parent did not deserve.
Second, any normal person knows it's not acceptable to bring outside food into a restaurant.
terran anderson on June 29, 2009
Really this isn't about the McDonalds food or the fake health code... this is about the rude response from Mr. Haygood. He could have easily defended his employee's response and company policy without being a jerk. Most companies aren't afforded second chances once things like this happen, and Mr. Haygood's response should have been about creating an opportunity to win the Johnson's business back.
Recommended Reading for Mr. Haygood & his employees:
"A Complaint is a Gift" - Barlow& Moller
Willy Stanton on June 29, 2009
How is this any different than a movie theater not allowing outside food?
strangeblue on June 29, 2009
seriously, does this really have anything to do about bringing Mc D's into a restaurant . when I read the complaint it was understandable Mr. Johnson was mad. but i kinda responded to myself. " ahh man get over it" and then I read further. which caused me to twitter it.
bill on June 29, 2009
As a parent, on the rare occasion when we've picked up fast (or other) food for our child prior to eating in a "nice" restaurant, it's been, as much as anything else, a way to give him something to eat that we know will keep him happy -- AND NOT DISTRACT THE OTHER CUSTOMERS -- while we eat. (Luckily, we can usually find something our son will be happy eating at virtually any restaurant we visit.)
Most restaurateurs don't mind you bringing in outside food for their children because they want your business. Or at least they shouldn't mind. Or at least politely request that you don't. Evidently, Mr. Haygood is different. And that's fine. I was looking for a final reason to never eat there again, anyway.
Newsflash: Kids can be fussy when it comes to food. Even well-behaved kids. And, oh yeah, we were all kids once.
erin on June 29, 2009
thomas, i have an 18 month old and there are just some things with him being small that he won't eat. now, i probably would have gotten a baby sitter rather than deal with the issue of a tantrum, etc. but i have brought food for him to eat that i have brought from my house, esp. when you are waiting for your appetizer etc. i agree with terran though, this does not have anything to do with the food at this point, it's about the awful response that was given in return.
strangeblue on June 29, 2009
I think this is the first time for me twitlonger has come in handy !! haha
sharpie on June 29, 2009
Just this weekend, I stopped at one restaurant drive thru and got food for my son which we took into another restaurant. My son has a peanut allergy, and unfortunately, some resaurants are not very peanut friendly.
It's more about the response from Mr Haygood than anything. Besides, who eats at Boathouse anyway? Been there a few times and wouldn't pay for the food again.
mwillingham on June 29, 2009
Not that it matters, but this was spread horizontally from Craig's original e-mail, not vertically from a twitter post, as is implied.
Sam on June 29, 2009
First off... the world doesn't need more people like Lawton Haygood as Thomas suggested above. There are already enough pompous egoheads walking around. As others have stated, if Lawton had simply stated that no food from other restaurants was allowable and apologized for his management's mistake in lying about the health code, this situation would likely not have happened. That said, allowing a bit of McDonald's food into his restaurant, whether its one time or several times, isn't going to damage his business in any way. Quite the opposite. Mr. Johnson would have been very thankful and appreciative and would likely be a repeat customer.
So, it all comes down to the crappy attitude and insulting statements Lawton made. That's it. I'd have reacted the same way to those comments.
stephen42 on June 29, 2009
Forget the McD's, the issue here is the pathetic level of customer service. The restaurant can exclude outside food if they want (post a sign and be done with the issue) but since when should they ever,even when irritated, insult their customers. Lying about health codes just makes it even more foolish on the part of the Boathouse's management and staff. I have never been to any Lawton's eateries and after this probably never will.
Thomasaka on June 29, 2009
Mr. Haygood's responses were not rude. They were the truth and reflected how most people feel about "parents" who let their children control them.
Pointing out that there's something wrong with a 3 year old running an adult's life is not rude, it's common sense. If you can't understand that then please follow through with your boycott of The Boathouse.. It'll be nice not having to put up with your unruly kids the next time I eat there.
Rob on June 29, 2009
Thomas, your last name must = Haygood... The issue is not what happened at the restaurant, but the horrible attitude expressed in the follow up email exchange.
And I doubt you will have to deal with many people period the next time you eat there. We will all be eating somewhere we are welcome.
Cerebral on June 29, 2009
They both should have used more common sense. Craig should have accommodated his daughter's "picky" eating habits prior to bringing her into a nice restaurant, and Lawton should have cooled his jets before firing off a smartass response to Craig's whiny email. That being said, I have to say that Lawton's comments still hit the nail on the head. Lawton's replies might have been rude, but the content still had merit!
erin on June 29, 2009
thomas, when you have kids, get back with us that do on this post. i felt the same way you did before i had my own and then realized how difficutlt they can be. to come down on anyone's parenting that you don't know at all is offensive. he said NOTHING about his daughter having a bad attitude, just that he knew that it was something that she could eat. furthermore, what about parents that have kids with allergies to certain things...should we just not go anywhere with our kids? good grief. and again, it's not about the kid, it's about the bad attitude of the manager.
Allison on June 29, 2009
It may be that the Boathouse is just not a family friendly place.
Cerebral on June 29, 2009
So don't go to Boathouse if you have spoiled bratty kids or kids with allergies. Problem solved, everyone's happy (especially other patrons).
Thomasaka on June 29, 2009
Rob I assure you my last name is not Haygood nor do I know the guy. The issue is very much about what happened at the restaurant because that's what prompted the email exchange. If you want a horrible attitude look at the person who brought outside food into a restaurant, had no control over his 3 year old child and then had the gall to complain about it. Mr. Haygood did not express a horrible attitude, he simply told the truth. I'm appalled that this many people are taking up for a bad parent.
As for future visits, I think you under-estimate how much the average person cannot stand "parents" who don't control their children.
Allison on June 29, 2009
I can tell you are young and do not have children, all of that "big man parent talk."
Jonathan on June 29, 2009
How many kids do you have?
ASmith on June 29, 2009
What's most unfortunate about his response is that he didn't have to respond while he was still upset. There was nothing wrong with coming back to it whenever he cooled down. (We won't address why he was mad to begin with... so pointless).
His apology, I think, is too little too late.
Sam on June 29, 2009
Lawton and Thomas should get together and enjoy seafood while sharing insults and stroking each other's egos. If Thomas represents the average clientele of Lawton's restaurants, then it's no wonder he agrees that rude and condescending attitudes are just fine.
As for anyone thinking that people are sticking up for a "bad parent"...WTF? How is that bad parenting? Since when did trying to get food into a picky child turn into bad parenting? Hmmm... bad parenting might equal beating the cr*p out of your kids, feeding them poison, doing drugs with them...etc....but, in no way should it be defined as asking if one can bring another restaurant's food into a seafood-only restaurant.
Regardless of the (forced) apology from Mr. Lawton, his establishments will never receive my money. Those who want to side with him can continue to patronize his rude attitude.
By the way, there is no "child's menu" at the Boathouse. A bit of an undersight eh? What restaurant doesn't have a kid's menu?
erin on June 29, 2009
sam, i'm with you.
Thomasaka on June 29, 2009
That is bad parenting because the parent is letting the child control them. That's the exact opposite of what parenting is supposed to be. Why is that so hard to understand?!
See, many years ago in the distant past parents actually controlled their children. Don't like your dinner? Tough, you're going to sit there until you clean your plate. Want to cause a scene in public? You get spanked and on the way out the parents apologized profusely to the other patrons and the owner. Sadly there are fewer and fewer parents left who actually do their job.
Thomasaka on June 29, 2009
What does it matter? If I say I have no kids then you'll say I just don't understand. If I say I have kids then you'll call me a liar.
The point is that this 3 year old was controlling the parent and that's not right regardless of how many kids I have.
Rich on June 29, 2009
I just heard someone named Thomas on Talk Radio --- I think it's the same guy that posted his comments here.
----Like the host said - Let's say Mr. Johnson had been a state senator showing up for dinner with his family and.... a 3 year old child holding a bag of chicken nuggets from McDonald's. Do you really think the Boathouse would have reacted the same way they did?
----The Boathouse should make it clear at the entrance of the establishment (it's THEIR responsibility, not their customers') that they don't allow outside food into the restaurant. They should also state clearly that they are not a "family" restaurant that caters to children in any way. Done. End of discussion. There won't be any future situations like this.
----This isn't about outside food or any other "rule" that the Boathouse might have. It's about Lawton's lack of courtesy and respect for his (potential) customers. Obviously that's something Lawton specializes in. And we're all witnessing the result.
Jonathan on June 29, 2009
Thanks...you answered my question.
Mommy of 2 on June 29, 2009
Being a mother with picky eaters, I understand the parents' idea of bringing food they know their child will eat so that they (the parents) can actually eat somewhere else besides McDonalds. I have not done that as we just choose to get to-go from a nice restaurant and eat it in our home, that way the kids can eat what they want and we can enjoy our food. What is funny is that I had lunch in a Chinese Restaurant today and looked over and saw two elementary age kids eating McDonalds while their family ate chinese! It seemed to be no problem to the owners there! Having a husband in the restaurant business, I know that you do what it takes to make your customers happy and this man certainly waited too late to make it right.
Sam on June 29, 2009
Haha. Thomas, you really are an idiot. You're one of the very few that has chosen to side with Lawton's bad customer service, you know it, yet you continue. Last time I checked, we live in a democracy where popular votes count.
Go right ahead and patronize Lawton's restaurants. You can enjoy your seafood and revel in the fact that there are no children there to "annoy" you. Sounds like you grew up in an abusive family as well...the way you describe treating children. Corporal punishment has pretty much been outlawed.
To make my point.... many years ago in the distant past, it used to be ok to beat your wife for some minor transgression. I suppose you miss those days too eh?
Sam on June 29, 2009
Exactly! Unlike Lawton, who felt it necessary to be condescending and insulting to Mr. Johnson, the owners of the Chinese restaurant are obviously more understanding. They will get their customers' repeat business as well.
Jonathan on June 29, 2009
Lawton does not mind if you bring a bottle of wine to the Canyon Grill as long as you pay him a corkage fee...maybe he should have asked to charge them $4.00 as a fee to bring the Happy Meal into his restaurant.
What if the child wanted to pay for his own Happy Meal Fee...would they have split the checks?
Why is that every flea bag restaurant in town can split checks 1000 ways...but the Boathouse refuses?
Thomasaka on June 29, 2009
Nope, I didn't call into any talk show. But to your points:
"----Like the host said - Let's say Mr. Johnson had been a state senator showing up for dinner with his family and.... a 3 year old child holding a bag of chicken nuggets from McDonald's. Do you really think the Boathouse would have reacted the same way they did?"
Probably not, but that doesn't have any bearing on whether Mr. Johnson was right or wrong.
"----The Boathouse should make it clear at the entrance of the establishment (it's THEIR responsibility, not their customers') that they don't allow outside food into the restaurant. They should also state clearly that they are not a "family" restaurant that caters to children in any way. Done. End of discussion. There won't be any future situations like this."
Anyone with a shred of common sense knows you don't take outside food into any establishment that serves food (restaurant, movie theatre, bowling alley, etc). Just because they don't let you bring in food for your spoiled kid doesn't mean they aren't a "family" restaurant. That's just ridiculous.
"----This isn't about outside food or any other "rule" that the Boathouse might have. It's about Lawton's lack of courtesy and respect for his (potential) customers. Obviously that's something Lawton specializes in. And we're all witnessing the result."
It's about parents not controlling their children which is a growing problem in our society. This is a perfect example of that problem with a rare example of the proper response from the owner.
mwillingham on June 29, 2009
So what would you have done, Thomas, tell the kid to eat his jerk chicken and oysters and shut the hell up? They don't have a kid's menu. This guy knew that and was going out of his way to patronize the Boathouse anyway.
Guest on June 29, 2009
I can come up with a great many evils that would finish a sentence that starts "See, many years ago in the distant past...."
Not so many years, and not-so-distant, even.
Artificial/imaginary nostalgia is a terrible crutch.
Thomasaka on June 29, 2009
So if someone was spanked they grew up in an abusive household?! I can count on 1 hand the number of times I was spanked. You know why? Because that's all it took for me to learn how to behave. It's no coincidence that kids who aren't spanked are usually the ones who don't respect authority figures.
As for your "distant past" comment you've obviously mis-understood how old I am. The 70's and 80's were hardly Bible times. Comparing the 2 is about as mature as calling people names when you can't form a logical argument.
Thomasaka on June 29, 2009
Goody.. what was my answer?
mwillingham on June 29, 2009
The spoiled brat has a talk show.
Mommy of 2 on June 29, 2009
Spoiled brat : gets everything they want when they want and throws a tantrum to get it
Picky Eater: has tried foods but doesn't like them so sticks to eating what they like and know
The best I can give to your SERIOUS question but can't believe you don't know the difference yourself.
Guest on June 29, 2009
One answer, of a possible many: gastrointestinal (or esophageal) problems, allergies, and the like can result in what may *look like* a "picky eater," but is in fact a well-behaved child with specific dietary needs. Other kids just have very narrow tastes.
Many children's taste buds are very sensitive (or maybe they haven't smoked, drank, and habanero'd them to death yet), so most foods that adults consider "flavorful" are too much for the little ones. There's a science-based reason they like chicken strips/nuggets, french fries, and so on.
Jonathan on June 29, 2009
You are very particular where you eat...all the way down to spending an hour on air discussing which Chinese takeout you like best. You tell us the difference...
mwillingham on June 29, 2009
Exactly!! :)
Girl on June 29, 2009
Hey Eric Vaughn how funny to find your comments on here and that you go by Thomas now....too funny!
saveferris on June 29, 2009
I have two kids and I agree with Thomas. If he knows his kids won't eat at the Boathouse, then leave them at home or go someplace else. I have brought my kids to the Boathouse numerous times and they have always found something to eat. Who brings Mickey D's to a nice restaurant? Nice example you are setting for your kids.
Sam on June 29, 2009
Go elsewhere with your childless selfish self. At least see other people's viewpoints (as the host of a radio show, you should be quite versed in hearing others' opinions - whether you like them or not). From the sounds of it, it's a good thing you're childless.... won't have any closedminded clones of yourself running around. :-)
saveferris on June 29, 2009
Yes, I would say if your child is allergic to seafood, then you shouldn't take him to the Boathouse. Parents make a children a picky eater. If our kids won't eat what my wife cooked for dinner, we tell them "Breakfast is in 12 hours." T
Sam on June 29, 2009
Also, if you can't figure it out for yourself (without any handholding) the difference between a picky eater and a spoiled brat, then you're an overpaid radio host and your employer has purchased low value for their money.
mwillingham on June 29, 2009
You mean aside from the religious aspect (since I know that won't matter to an atheist)? I enjoy family life. There is nothing more important to me that time spent with my wife and children.
saveferris on June 29, 2009
Well, if he knew that the Boathouse did not have a kids' menu and that his daughter was a picky eater, why in the hell did he bring her there? Does he let his daughter eat Mickey D's at Thanksgiving too?
Thomasaka on June 29, 2009
My name is indeed Thomas and I've made no attempt to hide who I am. How about you 'Girl'? :)
Sam on June 29, 2009
Eric or Thomas... whichever it is. You're welcome to your opinions. That doesn't make them right. The fact that "anyone with a shred of commons sense" should know a restaurant won't allow outside food, doesn't justify Lawton's snide, egotistical, and insulting remarks.
Lawton's deliberately insulting and ignorant emails are what triggered all the backlash. Obviously (seeing the responses here, Facebook, and Twitter, not many people see things the way you do. No surprise there. Your views are illogical.
Go spend your money at Lawton's establishments. He's managed to distance himself from many people now (and possibly thousands of $$$) and will be glad to take your cash.
Sam on June 29, 2009
Not having a kid's menu is what I call "NOT FAMILY FRIENDLY". Or is that concept above your head.
mwillingham on June 29, 2009
He was trying to take his dad there for Father's Day because that's where his dad wanted to go. Did you even read the original e-mail? I'll admit it could be construed as tacky (ok, it is) taking McD into another restaurant, but what pissed people off was the way it was handled.
Thomasaka on June 29, 2009
I would agree with that and there's nothing wrong with not catering to kids. That's the way most nice restaurants are. But my immediate question is why would you take a 3 year old to a restaurant that doesn't have a kids menu? To me, that's illogical.
Jonathan on June 29, 2009
But, Thank God, we are all allowed to express them! I personally think Lawton's responses were funny as hell...but now he is forced to deal with the consequences of making those comments in an email. You know better than most of us the power of the "new" media.
I have been married to my first and only wife for 17 years and just recently had our first child. We ate out almost every meal for 17 years and we are very aware of the issues surrounding children in restaurants. We spent many years complaining about kids being brought to restaurants that were not meant for kids. In fact, when we have ti opportunity to go out for dinner we usually pick restaurants that will not normally have children. However, the Boathouse is not one of those restaurants. As you said…you can’t really hear anything over the icemaker…so why worry about bringing children there? It is a casual, loud restaurant. His other restaurant, Canyon Grill, is the kind of place that a McDonald’s bag would seem out of place. I think Lawton may have the wrong perception the Boathouse vs. how the public views it in the hierarchy of fine dining in Chattanooga.
They do make a mean Havana Pork sandwich and some of the best fries around…but it always a hassle to go there with a group of friends (even adults).
Thomasaka on June 29, 2009
And of course you are entitled to your opinions which I feel are illogical, regardless of how many people on here, Facebook or Twitter agree with you. Don't worry, I'll be sure to eat at his restaurants and mention that I appreciate the honesty in his original responses, even if he did eventually buckle under pressure from a few people.
saveferris on June 29, 2009
I thought his Dad was from out of town and that it was a place that Craig thought his Dad would like? I agree that the owner should have handled it better but I am still shocked that he would have thought acceptable to bring Mickey D's into the restaurant. I went to the Boathouse yeterday (with my two kids) and they now have a sign that says "no outside food."
John Hawbaker on June 29, 2009
Yes, it started spreading by email (which I alluded to) but it hit a lot of other people's radar (including my own) via social media. I got the email forward organically just this morning, so it is still spreading that way as well.
Sam on June 29, 2009
Wow... so a 3 year old should be able to feed, clothe, and shelter themselves? Show me a single one that does. Or wait... was the great prodigy Robert T Nash such a child? What job did you have at 3?
Sam on June 29, 2009
Yay! Problem solved. Imagine that bit of ingenuity. Put a sign up. Wow. The sheer brilliance. Now, all the staff has to do is point at the sign. No harsh words or insulting emails necessary.
Sam on June 29, 2009
Might (in numbers) does tend to make right. You'll have to accept that.
I'm not Christian, but I have to accept it when I'm told I can't buy a six pack of beer after midnight Saturday through noon on Sunday. Why? Because many Christians think that's the way it should be. The popular vote wins regardless of how nonsensical the concept is.
Guest on June 29, 2009
Thomas, why don't you grow a pair? This isn't about outside food, it's about customer service. I'm appalled that you would stick up for someone who obviously has his head up his ass... oh, wait... guess yours is up there too.
Thomasaka on June 29, 2009
Please read my comment before you reply to it. You don't have to agree with me, but I made it quite clear why I feel the way I do and no part of that involved my "pair" or my head being anywhere that it shouldn't.
Cerebral on June 29, 2009
Can you? Really?
Well, you might want to lay off the Dr. Phil for a while because you're quite wrong (just like Dr. Phil).
jgmason75 on June 29, 2009
I'll have to try this Boathouse place out to see what all the fuss is about...
stan82 on June 29, 2009
why is it that people with children always feel so entitled to infringe on the experience of others around them?
Daniel on June 29, 2009
You know, the customer was doing everyone at the boathouse a favor. He brought his 3 yr old there with what he knew would keep her quiet. We do this often with our 2 kids because some restaurants don't have food they will eat. Mostly Mexican or Texmex like Moe's. They never mind because they would rather have the business. They know the kids wouldn't eat anything there and we wouldn't be there if we couldn't bring something for them. I think a tad bit of common sense is in order. If the whole family brought in big mac combos then yeah you don't allow that. But not allowing a family to bring in something for a 3 yr old that would keep her quiet and let her parents and the rest of the customers enjoy their meal? Get real.
Tango on June 29, 2009
It sounds like both sides were wrong.
My kids are picky eaters and it has never occured to me to bring food into a restaurant. If there was nothing appropriate on the menu, then we probably would not eat there with them. I think those inclined to bring food from the outside should call ahead to see if it is allowed. (Of course, real life is sometimes messier than this.)
I also hope that I would never respond as Mr. Lawton did. I'm sure he sincerely regrets it now.
I'm also shocked at how angry so many people on this blog are. All the name-calling.... so uncivil.
Matt on June 30, 2009
I wish the entire internet would catch on fire. Is it sad to say that I remember when there was no twitter, or facebook, or myspace?
Everyone go outside.
Or call someone.
Hell, call me. 423-290-8901
My name is Matt. I would love to talk to you.
Scott on June 30, 2009
Funny that Josiah is quoted in the article, since it is generally agreed that he is the rudest restaurant patron in the Chattanooga area.
In short, yes, Lawton messed up, without a doubt. However, it is a two way street, and if you are looking for a scapegoat for poor service, inconsiderate patrons are often as much to blame as incompetent employees.
Allison on June 30, 2009
Off subject again. This audio explaination of the "Building Community" leadership meeitng is interesting. Count how many times Missy Cruchfield uses the term issues, and the circles of explaining the "tables." Maybe the leadership idea is good... She may be a very capable leader, but the tone in dialogue is not helping her in public efforts.
http://www.timesfreepress.com/news/2009/jun/30/conference-focuses-on-building-community/?local
John Hawbaker on June 30, 2009
Hi Allison,
This would be a great link to add to the "Community Powered News" area
on our home page.
cerebralisanidiot on June 30, 2009
your an idiot period.
Jonathan on June 30, 2009
The boys at Sticky Fingers know how to treat their customers...see the email I received below...
Subject: A message from Sticky Fingers
Dear Neighbor,
My name is Matt Peterson and I am the Area Director for Sticky Fingers here in Chattanooga. The Operating Partners of both restaurants, and myself would like to extend an invitation to you. As we are all Chattanooga natives, and currently still live here, we understand how hard you work and the many choices you have in the Chattanooga area when it comes to your dining experiences.
We understand family values, place a high importance on families eating together, and know the importance that each child brings in the lives of our families as well as the complication that comes with deciding where your kids will be happy eating. As a parent, I know that all kids are different, and many may not want to eat where the rest of the family wants to. Because of that, we will always be more than willing to allow you or your children to bring in any outside meals if that enables your family to have quality time together, as well avoid conflict among the family.
Additionally, we will also be happy to do it for you. If at any time, you come in to dine at a Sticky Fingers and we can’t oblige your children’s needs (or your needs for that matter) simply let us know what you would like and we will do our best to send one of our employees out to get what it is you may need.
And finally for our invitation. Please feel free to print this email out, and bring it in to any Sticky Fingers to receive a free kids meal* with the purchase of an adult entrée. Please also feel free to forward this email to as many people as you may desire so that they too, can enjoy a family dining experience together.
Sincerely,
Matt Peterson
Area Director
Sticky Fingers Ribhouse
cerebralisanidiot on June 30, 2009
your were an abused child right?
Harry on June 30, 2009
I few years ago we called the Boathouse and wanted a table for about 10. It was for a birthday and we called around 2. They told us they don't take reservations. I understand that to a point. Most restaurants don't take reservations but they usually try and help out. I've been there before when it rained and they close the covered patio even when it has stoped for 2 hours.
cerebralisanidiot on June 30, 2009
thats funny, Ill call you later matt lets meet for lunch at boathouse with some mcky d's
stephen42 on June 30, 2009
Can we please keep this civil. By resorting to trite insults and juvenile name calling you do nothing but undermine your own credibility.
Willy Stanton on June 30, 2009
I know this is off topic, but I'm surprised at the amount of people who admit that their kids are "picky eaters" and don't really find it a problem. It's not really healthy, and it shouldn't be something you cater to:
http://www.ucsfhealth.org/childrens/edu/pickyEaters/index.html
I hate to do the "when I was a kid" thing, but I just didn't eat if I didn't have what the family was eating (after I could eat adult food of course). It worked fine for me, I didn't starve to death, and now I enjoy lots of foods and even new ones. I'm sure you know at least one adult who never grew out of picky eating and becomes the most irritating person in the world when it comes to dinner plans.
Robert T. Nash on June 30, 2009
Sure, whatever...I was whipped with extension cords and wire hangers and tortured with a soldering iron with a dash of mental cruelty thrown in for good measure...They even took away Larry, my Shetland pony...Now that I've satisified your curiousity and confirmed your suspicions about my childhood years, it's your turn...While I do not have kids, I have studied early childhood development...Now if you dispute my assertion that rearing children to be functional adults is largely a matter of teaching them - at minimum - to feed, clothe and shelter themselves, I'd be very interested in hearing your basis for your viewpoitn, as it's STILL it's my sincere belief parents who fail to rear children to feed, clothe and shelter themselves are the most selfish people of all...
strangeblue on June 30, 2009
I think this calls for a google review. Take the time to let'em know. http://tinyurl.com/nqyw3p
webbuddy on June 30, 2009
I think its sad that with childhood obesity at 40-45% in Hamilton County no one is questioning the wisdom of taking a kid to boathouse or McDonald's.
At first I thought this was interesting, but all these comments make me not care. Kinda like UT football and growing up in the Knoxville area....
Thomasaka on June 30, 2009
Good luck getting this group to understand that. The definition of "parent" has apparently changed. I remember exactly what you described and I feel I'm a much better adult because of it.
DH on June 30, 2009
I Think there should be a class set up to help PARENTS teach their kids the "EAT IT OR STARVE" mentality, while I am at it there should be a KID SECTION set up so we that have raised our kids, don't have to listen to this nonsense. Maybe there is some kind of generation gap here? Hippies raisin Hippies! I think I will go to the Boathouse and by food then go eat it @ McDonald's see what they say. Yes I am an OLD Hard ass>>>… Grow up and raise your youngins..
Jessi on June 30, 2009
I'm 26 years old. My husband and I have been married for four and a half years. We have 15 month old daughter. When we go to a restaurant our daughter eats hat I eat. I do not eat red meat or extremely fatty foods. She happily shares salad, sushi, etc with me. I do not think it is acceptable to take fast food into a sit down restaurant , ever. I completely agree with Mr. Lawton's statement and though I have never been to any of his restaurants I appreciate someone pointing this out. Because of this My husband and I may now try the boathouse.
Robert on June 30, 2009
1) "Bleu" shouldn't have gotten involved,
(2) Mr. Johnson was in the wrong for assuming he was obliged to bring in food to a restaurant AND his parenting and social skills ARE questionable,
(3) Mr. Haygood's has poor customer relation skills, but his employee (although incorrect in the reason) was right in not wanting to allow him to bring in outside food.
Seems like this is two little rich, spoiled men having a pissing contest and Chattarati is enabling it...
I hope Chattarati is not just going to be a rumormill / social networking site.
Stephen C on June 30, 2009
Let me make sure I get this correct...to those who are criticizing the parents. Parents with small children are excluded from eating at "nice" restaurants or restaurants without a kids menu. We are now rejects who can only go to places that are kid friendly. How dare us to even try to get a decent meal at a nice restaurant. We should just eat at home or only eat at kid friendly places until our kids are what....8 yrs old.
Mr. Johnson wanted to eat at a nice place. He knew ahead of time that his 3 yr old would probably not eat the food there, so he picked up food that he knew his child would eat. I think Mr. Johnson should be applauded because he was considering the other patrons by doing something that would keep his child calm. This has nothing to do with the child controlling the parents. This has to do with a parent who wanted a nice meal with his family and wanted others to have a nice meal also.
Bill on June 30, 2009
Man...
This post has a whole lotta visor goin' on.
"jon" on June 30, 2009
1.Sounds like next time anyone has a problem the should consult you.
2.etc
3.etc
Sam on June 30, 2009
Well said.
Sam on June 30, 2009
Good. He'll need your money to make up for the thousands he'll be missing now that many people won't go to his establishments. Have fun.
Sam on June 30, 2009
Actually, sometimes an a-hole needs to hear they are an a-hole.
Sam on June 30, 2009
Absolutely. A perfectly logical statement, Daniel.
Sam on June 30, 2009
What a turdball. You even sound like an asswipe on the radio. Thanks for confirming my assumptions.
Sam on June 30, 2009
Right on. I think Lawton should take lessons from this guy.
Thomasaka on June 30, 2009
StephenC: Yes you are basically correct (your 1st paragraph). Having
kids is a choice and when you choose to have kids you accept the
consequences (both good and bad) that come with that. That means if
your kids can't behave and/or they won't eat what the restaurant
serves you shouldn't go there. Why should they change their menu or
policies just because you can't control your child?
mwillingham on June 30, 2009
So Thomas, do you feel Lawton made a wise business decision with the way he handled this?
Willy Stanton on June 30, 2009
I'm willing to bet the "science based" reason they like what amounts to junk food is that food is satisfying on a very primal level with all the fat and salt. Small children do not have the capacity to look that far ahead so to them it makes perfect sense to it all the time because it provides pleasure. French fries are no more unflavored than any other food, I would even submit that it is even more so.
I'm going to come out and say it: If you cannot get your child to eat anything but a handful of unhealthy foods you have either no backbone or are lazy. If they are physically able to eat the foods you are only doing them a disservice.
Stephen C on June 30, 2009
Wow Thomas...I didn't know I had a choice in the matter. You should write a Parenting magazine because I for one would definitely listen to your advice. (Sarcasm intented of course) It's unfortunate however that you still miss the point.
Thomasaka on June 30, 2009
His initial responses? Absolutely. His apology? No.
His honest and much needed responses are the reason myself and others on here WILL eat there.
jena on June 30, 2009
Amen to that. I love my 18 month old and he is a sweetie, but I do occasionally want to eat at a grown-up place. Since my husband and I both work 50-60 hours a week we don't want to leave the baby out of our family dinners, but his palate is not very refined at this point and he doesn't appreciate his parents' love for ethnic food. Bringing in outside food is out of consideration for other diners. It keeps him happy and quiet. The thai, brazilian, eithiopian, indian restaurants have no problem with the food we bring in. I will say we are very respectful and don't plop the McD's bag on the table. We put it in my purse and dole it out a few bites at a time
Sam on June 30, 2009
Thomas loves the way Lawton handled things. He said so in previous posts. He said he would personally go tell him in person the next time he went to the Boathouse.
Yes, its plainly obvious for everyone to see that Thomas is the uber-parent. He knows the way everything should be handled. He's the only one that grew up "right" and so is the only one qualified to judge in this situation. Yes, sarcasm was intended.
mwillingham on June 30, 2009
Then I assume you don't work in a field where you have direct contact with customers. How about something like this for his initial response:
Dear Sir, I apologize you feel you were mistreated. Perhaps there was some confusion on our part as to the health code. I will do my best to better educate our staff in the future. I am sorry if our policy of not allowing outside food in caused you an inconvenience. We do this so we can keep track, should any health problems arise. Please know that we strive to keep our customers happy and we would love for you and your family to join us again in the future. While we don't have a kid's menu, per se, we do work with families in order to make their dining experience more pleasurable. I hope you understand and I look forward to seeing you again in the future.
That took me all of two minutes.
Oh, and, are you really going to eat there a lot? That's a long lunch commute from Nashville.
jena on June 30, 2009
Seriously?!?!? I run a small business and no matter how silly the complaint or how surly the complainer I attempt to address their concerns in a professional manner without getting personal. That is what being an business owner is about
Thomasaka on June 30, 2009
That response would not have addressed the root problem of a parent
being controlled by a 3 year old and complaining when a private
business owner didn't change his policies for them.
I never said I would eat there "a lot". Whenever I visit from
Nashville I will make it a point to eat at one of his restaurants.
ChattyGirl on June 30, 2009
Let me start by saying that I do not have children. But, I do have nieces and nephews that I like to spend time with. Sometimes, in the course of spending time with them, my husband and I take them out to eat. It proves to be most convenient because we are already out doing fun stuff with them, yet we must eat. At times like this we sometimes go to a place that they may not care for. So, I have carried in food from home at times or even sometimes something similar to the gentleman in the original story. I have done this at several local restaurants and have never had a problem with it. We compensate the server if she has to do anything extra for our convenience and with between two to four adults ordering from the grown up menu the restaurant is still making plenty of money off us.
Now, the part of this I found troubling is that the GM of the restaurant apparently finds it permissible to lie to customers and allow his employees to lie to patrons. My father taught me that if someone will "pull the wool over you eyes" for something small you have to believe they will do it on the big stuff too. I understand the restaurant may have felt it easier to tell a little white lie and assumed nobody would check it out. But, this time someone did and they were caught. The question that nags me is: What else is this family of restaurants (Boathouse, Canyon Grill...) being a bit deceitful about? Because some untruths could lead to serious problems...what do you think?
Thomasaka on June 30, 2009
That response would not have addressed the root problem of a parent
being controlled by a 3 year old and complaining when a private
business owner didn't change his policies for them.
I never said I would eat there "a lot". Whenever I visit from
Nashville I will make it a point to eat at one of his restaurants.
Sam on June 30, 2009
Yep. I'd have to say you're right on with your logic.
Sam on June 30, 2009
Once again, Thomas chimes in with the same irrational comments. Missing the point must be a character trait.
The point is, the customer didn't like the insults or implication that he was a "bad" parent. He forwarded the response on for everyone else to make their own decisions. And look what's happened... people HAVE made their own decisions. Thomas, you might be comfortable with your lack of reasoning, but it means nothing in the face of hundreds of others who see what I see: An incredibly rude and egotistical Lawton Haygood.
People react the way they want to rudeness. You're witnessing it. You can't stop it. You can't change it. Deal with it. It's that simple.
stevaker on June 30, 2009
We like to take our 18 month old to restaurants right before his bedtime. Sure, he's really cranky but we really enjoy eating a nice meal at a later hour. And, since we ignore his outbursts and fits at home, we ignore them in the restaurant...for consistency. When people give us dirty looks, I just shout out, loudly, "ISN'T HE CUTE!?" Then, when he's obviously finished eating (the cue is when he starts throwing his food at the table next to us), we let him run around crying and screaming so he'll sleep on the way home. Because, honestly, my wife and I love some peace and quiet after a nice dinner out.
Seriously, you all have beaten this dead horse so much it's becoming unrecognizable.
Thomasaka on June 30, 2009
I am not the only one who thinks Mr. Haygood's responses were not
rude. Even if I'm in the minority that alone doesn't mean I'm
illogical. Even though I feel that you are wrong, I respect your
right to have a different opinion.
I'd say it's time for us to agree to disagree. I think everyone here
knows which side they agree with and we have laid out just about every
argument possible for both sides. Discussion and debate is healthy,
but anything more becomes bickering which serves no good purpose.
amy on June 30, 2009
I’m not sure how this turned into an argument of good parent vs. bad parent or whether someone should be allowed to take outside food into a restaurant. These are NOT the issues – or at least they shouldn’t be. If I had gotten this email and it simply said that someone was upset/mad because they were unable to take McDonald’s into the Boathouse, I would have said ‘get over it.’
My problem is with the arrogant, rude, and disrespectful response from Mr. Haygood. EVEN if what he said is true, it was insulting and totally unnecessary – and, in actuality, had nothing to do with the customer’s complaint. For those on here who keep repeating the ‘it was the truth’ mantra, offending someone is not automatically excused just because you’re ‘telling the truth.’
‘Hey, you’re ugly and you’re fat and you have body odor. What? I’m just telling the truth.’ Do you see? Eh, probably not. Moving on..
Here’s the thing some people seem to be having a hard time understanding- the restaurant business is a SERVICE industry. I used to work in retail, and many times I wanted to tell the customer the TRUTH. But I didn’t – know why? Well, mainly because I’m not a moron. You can’t treat people like crap and expect for it to be okay. Mr. Haygood was disrespectful to a potential customer, so I can only assume this is the same way he would treat me. Plus, you know, I ate McDonald’s occasionally when I was a kid. Still do, actually. Man, I have the worst parents.
Jessi on June 30, 2009
Thanks hopefully we will. However if we do not , then we won't go back. No big deal either way really.
Jessi on June 30, 2009
I absolutely agree with your statement.
ChattyGirl on June 30, 2009
Unfortunately, I think customer service has gone out the window. And, I think that is a very sad commentary for our society because it is simply an indicator of how generally disrespectful society has become. Telling untruths has become the rule I fear, not the exception.
John Hawbaker on June 30, 2009
Even a cursory glance at the stories on our home page will tell you that Chattarati is not just a "rumormill."
As for this story in particular, thousands of people in and around Chattanooga are getting (part of) it through an email forward that is still rapidly circulating. In fact, one of our editors received it multiple times from different people just today. Our post includes an apology from Mr. Haygood that is missing from most of the emails we've seen going around.
Thanks for your feedback, and thanks for reading.
Tango on June 30, 2009
I've heard a lot of people discussing this.
It seems a lot of people in the public are standing on the side of what their habit is as a parent.
Those who bring food into restaurants are generally indignant.
Those who don't bring food into the restaurant generally range from being mad at the customer to thinking that both sides are at fault.
A friend of mine had a very good observation on this subject: "It may be painful to take the high road, but it's always the least painful path."
Now that I've seen all the emails, I have to say that Mr. Haygood did stumble from the high road. But he did regain his footing with his apology. I can understand the outrage that people have, but I'm willing to give the man a second chance.
I, for one, am grateful that my worst moments are not spread virally over the internet.
Beck on June 30, 2009
Well, I guess you've never heard of sensory issues with food. I have a child with serious sensory issues and we've done everything to help him, including food therapy. Sometimes he is labeled as a "picky eater" too.
You just can't judge unless you've walked a mile in someone else's shoes.
Allison on June 30, 2009
Chattarati had how many hits daily? This site is gaining in local popularity to be youthful and local news source. I like this site because it produces a small number of news stories, but compensates by allowing readers to post links. You need to allow advertising for small local businees at a discount rate, and charge those out of town corporate preditors 10 fold more.
Scott on July 1, 2009
I respect your right to redact whatever you like on your own website, but it says volumes about your credibility as a legitimate news source when that redaction is clearly made as a result of a personal relationship to he-who-cannot-be-mentioned. I guess it's OK to criticize someone as long as it flows with the mainstream, but as soon as one questions a key member of the arts community, it's crossing the line. It really tends to point towards a socioeconomic bias, but again, bias is your right, I suppose.
I honestly had high hopes for chattarati, but I really can't have much respect for it as news outlet anymore. Thanks anyway, but I don't need another Foxnews in my life.
SuzyPublic on July 1, 2009
This was posted on the Chattanooga Dine Out website as a followup about the management of the Bloathouse:
"As some of you may know, fifteen or so other BCBST employees and I were banned from the Boathouse after a similar situation with poor customer service/poor management.
We went to the Boathouse for dinner one night, as we had several times before. We told the waitress up front how the tickets would be split – she never indicated that this would be a problem (it never had been before) and at the end of the night, she dropped the bomb on us that she wouldn’t split our ticket. Not only that, they wouldn’t even accept multiple credit card payments on the ticket. We sat there with pen and napkins trying to add it all up (because they refused to help us divide the ticket or give us a calculator) THEN they called the police and said we were refusing to pay our tab!! We had been trying for over an hour to pay our tab at that point.
They were the ones who were being difficult, but we were banned from ever returning to the boathouse, one person had to pay the several hundreds dollar tab, and as we left under police escort, the manager (the twenty something manager) and all the servers stood on the bar and began applauding loudly.
Even if I wasn’t banned (which I am) I would NEVER eat at the Boathouse again. We filed a complaint with the Better Business Bureau…I hope the originator of this email does the same!!!"
John Hawbaker on July 1, 2009
Hi Scott,
A few of the comments in this thread were reported to us through Disqus, and in an effort to be consistent, we edited others (including yours) for similar reasons.
I'm sorry you disagree with the decision, but I disagree with your claim that it reflects a bias.
Thanks for your feedback.
John
Sam on July 1, 2009
I see your point and agree with it. And yes, enough has been said on both sides about the situation. I really don't have anything new to say, so I'm done.
josiahq on July 1, 2009
Boathouse's kitchen does a few things right and they've got a great deck. That's about it. There's only one seafood restaurant in town providing a comprehensively excellent experience (service, food and atmosphere), and that's Easy Bistro.
Just ate there last night and it was remarkable. Had scallops for the first time, and they were great.
My recommendation is just to go in and tell the waiter to just bring whatever the Chef recommends. Erik is the man.
Buwana on July 1, 2009
I'm a psychariatrist and based on the emails I've have read from Mr. Haygood, it appears that he wasn't breast-fed as a child.
bleuhayes on July 1, 2009
shamless plug. haha
Robert T. Nash on July 1, 2009
We always have a great time at EZ Bistro, but the Chinaman who runs the front of the house strikes me as neurotic in the extreme...
Lauren on July 1, 2009
Must this be said again...the root of the problem is not that a parent was controlled by a three year old. The root of the problem is very clearly that Mr. Haygood does not run his business on the old adage, "the customer is always right."
I am a parent, and I DO NOT agree with children being fed something different at dinner than what their parents are eating. I agree, that is letting the child be in control. It's also unhealthy, but these things are MOST CERTAINLY not what this is about. As someone who works in customer service, I am utterly appalled that Mr. Haygood would react in this manner. I'm from Chattanooga and have since moved, but when I visit I'm not so sure I'll be a patron of The Boathouse or any of it's sister restaurants.
Josh on July 1, 2009
I think it is laughable that you think the best business decison of a restaurant is to address what they feel are the problems of said customer's parenting skills. Maybe the Boathouse can offer parenting clinics on their appetizer selection...
Online Byte-line on July 1, 2009
You mentioned in an earlier post that you are paid to voice your opinion...how much money would we have to pay not to hear your opinion?
Bryan Dyer on July 1, 2009
RTN, first coctail is on me next time your at EZ. I just hope they will let me bring my McNasty Hot Apple Pie filled with molten lava.
Harry Jeans on July 1, 2009
I disagree. The only reason I went back 2 x's after my initial bad experience to Easy Bistro is because I do enjoy the atmosphere, especailly the the new black & white decor, and kept hoping I would have a great meal. However, if you have ANY food restricitions, for example: onions, and most all your choices include - onions - and you request a dish without the - onions - I feel like the chef - Erik - punishes you and makes you wait. Example, I asked the server if the bibb lettuce and asparagus salad had any onions? Ans: No. However, when the salad arrived I could see the bits of onion in the salad. I requested another salad without onions. I waited 20 min for the bibb lettuce and asparagus salad with no onions while my dinning companion finished off their first course. For a salad? That is not acceptable. Especially when the onion bits were from the dressing and all that was required was to slap bibb lettuce and aspargus on a plate with a different dressing that they serve. I have 2 other examples of where I felt the chef "punished" my requests. So, now I only frequent Lindley owned restaurants and they accomodate my requests everytime. It has been my experience that the Lindley owned restaurants strive for customer service while also serving delicious in-season food choices.
Robert T. Nash on July 1, 2009
Tuning out costs nothing, but the real cost of stupidity is largely incalcuable...
Scott on July 1, 2009
Bias is a funny thing. It always seems to belong to someone else.
Can you explain to me in more detail how a comment about a person who is rude to food service employees is irrelevant or inappropriate in a discourse about courtesy between food service employees and food service patrons, especially one which already cites specific establishments and names?
Unless you consider the article itself a personal attack, then my comment shouldn't be classified as one either, since it was a straightforward statement of fact about a conclusion which seems to have been widely reached.
Online Byte-line on July 1, 2009
So I guess you will not be able to give us an estimate?
Sam on July 1, 2009
My comments have been 'redacted' as well. Fancy word for censored... Anyway, it's their website, but the editing doesn't leave me thinking its a fair and balanced news site. I didn't really use profanity in my posts, just used a couple of less than admirable names. Can't really see why that's a problem. If someone was offended by my use of the word idiot, it should have only been the person it was directed at. Sure, it wasn't necessary....I agree. But, to remove it, takes the force out of the comment. Anyway, on to other things... this story has reached HUGE proportions all over.
Sam on July 1, 2009
Since my original response to the above blather was censored, I'll say it this way.... your intelligence level is obviously beneath that of a Shetland pony.
P. Jackson on July 1, 2009
How so? Seems that if Michael Savage pontificates that autism is nothing more than spoiled brats, or that O'Reilly claims that pregnancies never threaten a mother's life, that a demonstrable, woeful lack of knowledge commands a huge salary for one in his field.
P. Jackson on July 1, 2009
How so? Seems that if Michael Savage pontificates that autism is nothing more than spoiled brats, or that O'Reilly claims that pregnancies never threaten a mother's life, that a demonstrable, woeful lack of knowledge commands a huge salary for one in his field.
P. Jackson on July 1, 2009
How so? Seems that if Michael Savage pontificates that autism is nothing more than spoiled brats, or that O'Reilly claims that pregnancies never threaten a mother's life, that a demonstrable, woeful lack of knowledge commands a huge salary for one in his field.
P. Jackson on July 1, 2009
Right on, Steve. It's good to know that we're not alone. And long flights, too! (Maybe New Zealand) ;)
Thomasaka on July 1, 2009
Even though at least some of the "redacted" comments were aimed at me, I would have to agree that it's censoring. To remove select words from a comment can completely change the tone the author intended to convey and to me that's more important than whether or not someone calls me "the I-word".
One of my favorite quotes: "I may disagree with what you say, but I will defend to the death your right to say it."
mwillingham on July 1, 2009
"I may disagree with what you say, but I will defend to the death your right to say it."
Yeah, yeah, yeah... a lot of people say that, but when the rubber meets the road, few actually mean it.
downinthehp on July 1, 2009
Finally ... a business-minded response to a business (not parenting) situation.
John Hawbaker on July 1, 2009
You know what, guys? I hate moderating comments. Really.
I also hate it when people don't want to read the site because comment
threads devolve into the trading of personal insults. Moderation is a
tricky balance, full of grey rather than black and white, and
sometimes I get it wrong. Maybe I did here.
At least this issue of "censorship" brought several of you together to
agree on something.
downinthehp on July 1, 2009
Very well said. This is a business issue, not a parenting issue. Good business owners know that while the customer may not always be right, they should be respected and appreciated without fail.
TheRevJim on July 1, 2009
Almost six months to the day after the story broke about the three unrelated groups becoming ill after eating oysters on the half-shell at the Boathouse, this self-inflicted wound arises. Wow, what a PR plan these guys have running.
Having no children, I am not weighing in on the debate about children in restaurants like the Boathouse; I am commenting on the horrible customer relations skills of the general partner of the Boathouse.
downinthehp on July 1, 2009
I'm allergic to onions, and the staff at Easy Bistro has always happily accommodated my requests. I try to avoid dishes that seem like they'd be better with the onions (I'm not a chef, and I figure professionals know best about which foods are most complementary together), but if there's something I really want, they always provide it promptly without the onions.
bill on July 1, 2009
Thank you for writing this, Steve, so I didn't have to.
Scott on July 1, 2009
You can't please everyone all the time, certainly, and there is a need for moderation.
What I really want to understand is how pointing out that a general consensus exists that a certain relevant person is rude to food service employees falls into the category of inappropriate or irrelevant, especially given the topic of the article and its specific nature.
I also want you to understand that I'm not pressing this question to push your buttons. I genuinely hope that there is a better explanation for the redaction than what it readily appears to be.
Sam on July 1, 2009
Good idea. Censorship under any name is still censorship.
Sam on July 1, 2009
My choice of words was solely meant to add emphasis to my comments. I don't really know any one of you, so yeah... you might not be an id10t...but, for the purpose of relaying my words at that particular instant in time, I chose to use words that are now censored. Anyway... I agree profanity should be removed as it might offend some of weak character, but anything else should be left as is.
Sam on July 1, 2009
Your brilliant attempts at an insult are just quite lame. oohh.. I'm so offended. haha. Is that the best you can do? No wonder you choose to spout off hot air and biased opinions for your work. How pathetic.
Sam on July 1, 2009
Looks like you just go around trying (but failing miserably) to insult people. Wonder why your comments aren't censored? You providing some 'services' for the moderators?
Sam on July 1, 2009
Oohhh...such a tough guy. Bet you wouldn't say that in person.
Sam on July 1, 2009
Either be fair in your censorship (is that an oxymoron?) or don't do it. Robert T. Nash has quite a few potentially offensive comments on here, yet none have been "redacted". What's behind that? Should I say pretend to be offended by the comments so we can see some fairness with the redactions?
Online Byte-line on July 1, 2009
Would you consider accepting those same 6000 nickels as a partial downpayment toward your silence? Isn't 3 hours every M-F enough time for you?
I always enjoyed listening to the show...but assumed your personality was an act for ratings and to keep people interested...kind of like professional wrestling. I did not realize until now that you are actually toning it down on air.
Are you a not so silent partner in the Boathouse with Lawton? You guys seem like natural partners...
LouLou on July 1, 2009
ick. Are we "pickin' switches" while were at it?? How about we stay out of each others parenting styles?? Unless that McDonalds bag was bothering the drunk river rats at the Boathouse, then who cares? The Boathouse is basically a beer and oyster joint, not St. Johns.
Nancy Adams on July 1, 2009
How dare anyone even guess about Mr. Johnson's parenting skills? Maybe this three year old got McDonald's once a year, or even twice a year...is that going to kill a child? Obviously, he was trying to arrange for a pleasant dining experience for his family AND the people dining around him. I agree, this issue is about a restaurant OWNER handling a customer complaint very, very badly. It is a typical reaction from this restaurant group. The public can choose to dine there or not dine there. I think that I will not.
Brandon on July 1, 2009
I am glad you are no longer an impartial reporter, but a sounding post for boobs like the Boathouse and the City of East Ridge...
I used to respect your work...but your sucking Bill Lockharts schlong has apparently rotted your brain...
Brandon on July 1, 2009
Did the boathouse pay the doctor's bill for all the sick people from the tainted oysters at the Boathouse?
William on July 1, 2009
RTN...Lockharts punk bXXch!!!
josiahq on July 1, 2009
Yep, at least when it comes to food. I've never been big into seafood.
P. Jackson on July 2, 2009
"...I believe Chinese American is the preferred nomenclature, Dude."
stevaker on July 2, 2009
Brandon,
I assume you're referring to this: http://barfblog.foodsafety.ksu.edu/tags/raw-oyster-sick/
For the record, I love raw oysters. However, it's really russian roulette for your stomach and lower GI. Raw oysters are easily contaminated with the Norovirus, Vibrio, and Hepatitis A, especially when they are served with the shells open. This contamination usually occurs from the oyster origin but can be traced to the restaurant itself. The only way a restaurant can prevent contamination is to discard any slightly or fully opened oysters (at delivery) and not open the closed oysters until the server is ready to pick them up for service to the table. Even then, there still is a risk of contamination (i.e. server is sick, sneezes, etc).
So, to get to my point, I think the public should be aware that raw oysters are a "eat-at-your-own-risk" situation. To put ALL of the blame on The Boathouse is a typical response but not necessarily accurate.
However, I do feel that Boathouse should now post signs that say "Eat raw oysters at your own risk. No outside food. Don't email Lawton if you have a complaint."
Sam on July 2, 2009
Well said Brandon. Your comment will probably be censored though. Only Robert T Nash is allowed to insult people on this board without being censored.
mwillingham on July 2, 2009
RTN has been censored on here before. As have I. It's not that big of a deal. I would have preferred not to have been censored, but it's their site. Plus, I kind of think the word "censorship" is a little strong. I tend to think of that being more along the lines of what the government does when it restricts free speech. Our comments here have really just been "edited for content".
Online Byte-line on July 2, 2009
Yeah...stand up to Corker! You and Corker fighting is a weaker version of Midget Wrestling.
Online Byte-line on July 2, 2009
OK...forget the nickels. If I gave you three crisp one hunred dollar bills...how much quiet time would it buy me?
MrMarcus on July 10, 2009
Regarding the Boathouse story: First- the Boathouse people messed up. How they approach the situation, not at all professional. If they did not want to allow the parents to bring in food from another establishment, the restaurant should have made that clear up front. I can agree with the restaurant not to allow this. They have a kids menu. If the children can not find something on that menu, then the parents know from that point, not to bring the children to the Boathouse. They'll have to wait til a time they do not have the children with them.
Second- My wife and I have a child. All grown up now. We never took food from another restaurant, into a different restaurant. If our child didn't like anything there, then we did not go back, unless we were alone. These parents should have presented their dilemma at the door to see if their idea was going to be accepted, instead of assuming everything would be ok. Basically, they should have let dear old dad know their priorities, their childs food preference verses a nice dining experience for dad.
I know from the other listings, alot of people see that act of trying to create a ' family' outing was very noble idea and the Boathouse ( as a service company) should have recognized this and accommodate the consumer. That would have been an excellant showing on the Boathouse to do so. But the parents assumed it was ok. You've heard the old saying about assume! It makes an ass out of you and me ( ass-u-me).
As far as I see it, both the parents and the Boathouse made mistakes.
Name on July 12, 2009
Exactly. The customer may not always be right... but the customer is always the customer.
A customer who has a pleasant experience might tell one person about it... but one who has a negative experience, is going to tell EVERY SINGLE PERSON HE KNOWS.
Name on July 12, 2009
So, bringing in jars of baby food or a bottle of formula for my 7-month-old baby when my family goes out to eat shows that I haven't "a shred of common sense"?
Baby food and/or formula is "outside food", is it not? Will these items now be banned from establishments that serve food?
Thomasaka on July 12, 2009
No, bringing a 7 month old baby to a nice restaurant shows you don't have "a shred of common sense".